FAQ

The delivery fee is 5.90 EUR.

You can see all the models we produce cases for by clicking on the Cases section. However, our offer is constantly expanding, so do not worry if you can't find your phone type now.

It's true. It was a fundamental consideration in the design of all of our cases that wireless charging should be possible.

MagSafe technology cases contain magnets that ensure your phone is in perfect position during wireless charging. Pro tip: it also charges your phone faster than simple wireless technology.

Pro-Shield premium foils are made from massive, triple-tempered fingerprint and scratch-resistant glass, while Nano Glass foils are thinner and more elastic.

In creating the Pro-Shock series, we re-thought Full-Shock cases and further developed them both externally and internally. Thanks to the Drop-X 2.0 technology found in them, Pro-Shock cases can withstand falls of up to 5 meters and are fully customizable with the option of different frame, button, and bumper colors. We offer a lifetime warranty for Pro-Shock cases, while Full-Shock cases have a six-month warranty.

The volume control and power button sizes are the same for all models. Starting from the iPhone 12 series, the bumpers are different from previous models due to the design of the phone.

You can pay by cash on delivery or by credit card through the SimplePay system. For cash on delivery option, you can pay when you receive the package from the courier.

We automatically send a confirmation email for your order, which includes an 8-digit order number made up of letters and/or numbers. This helps to identify your order and allows you to modify or delete it.

We send a confirmation email for every order and we wouldn't know how not to. So, if you don't find such a message, first check your spam or promotions folder. It may also be that you entered an incorrect email address or that the message cannot be delivered due to the hosting being full. In such cases, please send your name, the order number and the correctly spelled email address to our customer service email address info@mobilfox.hu so we can find your order.

Write an email to our customer service at info@mobilfox.hu that includes the order name, order ID and a short explanation.

In this case, you can also write an email to us at info@mobilfox.hu that includes the order name, order ID and the exact parameters of the product you want to delete.

We will send the invoice to the email address you provided during the order within 8 working days after the order is received.

Send an email to our customer service at INFO@MOBILFOX.HU, which includes your order name and order identification number. If the order is already with the courier service, our colleagues will send you the number of your package. Enter this number on the package search page on the Post NL website.

For now, you can only order to European shipping addresses. You can see the exact list of available countries in the drop-down menu when you place your order.

The package will be delivered to your home by the Post NL courier service and there is no possibility for personal pick-up. Please note that the official courier service of Mobilfox is Post NL, if someone else calls, it will not be us. There are no hidden costs during the delivery, so if you receive a message indicating this, please contact us immediately at INFO@MOBILFOX.HU and our colleagues will be happy to help.

Our colleagues do everything to process incoming orders as quickly as possible. The delivery takes an average of 2-3 working days from the time the order is received. This duration can be influenced by the quantity of incoming orders and seasonal promotions.

Our colleagues do everything to process incoming orders as quickly as possible. The delivery takes an average of 2-3 working days from the time the order is received. This duration can be influenced by the quantity of incoming orders and seasonal promotions.

The Post NL courier service will notify you by email.

 Send an email to our customer service at info@mobilfox.hu, including your order name, order ID, and new address. If you have already received a message from the courier service, please contact them at +36 1 802 0265.

If your package is already with the courier service, you can't modify the product. You can give a new shipping address with your unique tracking number on the following phone number: +36 1 802 0265

Shipping usually takes 2-3 working days from the date of the order. If it has been more than 7 days since you ordered and you haven't received your package, please send an email to info@mobilfox.hu with your order name and ID. We will try to investigate the issue and inform you about the status of your order as soon as possible.

If your order is incomplete or the product is defective, please contact our customer service at info@mobilfox.hu to investigate the matter.

If you are not satisfied with the product you ordered or for any other reason, you have the option to use our money-back guarantee, which you can request within 30 days of receiving the package. It is important to note that we can only accept returned products that haven't been used, so please let us know at info@mobilfox.hu immediately after receiving your order if you would like to use the money-back guarantee. Our staff will respond to you as soon as possible with the correct steps.

We offer a lifetime warranty on our Full-Shock and Pro-Shock cases, meaning we will replace them at any time if the problem is due to a defect in the product. We also offer a 30-day period from the time of purchase for returns and refunds, after which only replacement of the product is possible. To validate the warranty, please contact us at info@mobilfox.hu.

We offer a 1-year warranty on our Pro-Shield premium films, provided that the film has separated or bubbled due to normal usage. Damage from cracking or breaking does not qualify as normal usage and is not covered by the warranty. To activate the warranty, please write to us at info@mobilfox.hu. We will investigate each case thoroughly and reserve the right to deny warranty activation if we find that the problem is not due to normal usage.

The Pro-Care display replacement warranty can be activated by purchasing a Pro-Shock phone case and Pro-Shield film together at the same time. You can activate the one-year warranty on the following page after receiving your products: https://mobilfox.com/en/legal/procare-guarantee.

The Pro-Care warranty can only be activated by purchasing a Pro-Shock phone case and Pro-Shield film together at the same time.

If your phone's display is broken (not functioning), here's what you need to do to get it repaired:

• Email us at info@mobilfox.hu to report the issue and initiate an investigation.
• Provide us with a clear picture of the Pro-Shield foil and the crack on the display.
• Our customer service will compare the pictures with those you uploaded during registration.
• If everything is in order, we will contact the official Apple service.
• The service will then send a courier to pick up your phone, inspect it, replace the display and return it to you within 3-5 working days

The Pro-Care warranty requires that you leave the foil on the phone when reporting an issue, as this is how we determine if the display was broken due to our products' use. If you have already removed the foil, make sure to keep it, as it still serves as evidence for our investigation.

While we do conduct many drop tests, we ask that you do not conduct your own experiments with your phone. It's best not to take any chances and potentially cause damage to your device.

Our team works on developing the strongest phone cases possible, however, there may be situations where even a Pro-Shock case is unable to prevent a phone from breaking.

Contact us at info@mobilfox.hu and explain how you envision the collaboration. If you are able to interest our marketing team, we will contact you to discuss further.